Return and Refund Policy

 

Thank you for shopping at https://gosuki.com. We value your satisfaction and strive to ensure that you are delighted with every purchase. If, for any reason, you are not completely satisfied with your purchase, we’re here to help.

 

Returns

1. Eligibility: You have 5 calendar days from the date of delivery to initiate a return. To be eligible for a return, your item must meet the following criteria:

    • It must be unused, undamaged, and in the same condition as you received it.
    • It must be in the original packaging with all tags and labels intact.
    • Any accompanying documentation or accessories must also be included.
    • All return products can only be exchanged with the same products and not cash.
    • All products can be exchanged to the same products for as long as it is of the same value.

2. Return Process:

      • To initiate a return, please send an email to our customer service team at support@gosukiph.com or call (Viber) us at (63)966-780-4211.
      • Provide your order number and details of the item(s) you wish to return.
      • Our team will give you instructions on how to return the item(s).
      • Please ensure that the item(s) are securely packaged to prevent damage during transit.

3. Return Shipping:

      • You will be responsible for the cost of return shipping unless the return is due to our error or a defective product.
      • We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.

    Refunds

    1. Refund Processing:
      • Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
      • If your return is approved, your refund will be processed promptly, and a credit will be automatically applied to your original method of payment within 3-7 banking days.
      • Please note that refunds may take additional time to appear in your account depending on your payment provider’s processing times.

    2.Refund Exceptions:

      • Shipping costs, if applicable, are non-refundable, except in cases where the return is due to our error or a defective product.
      • If your return is not in compliance with our return policy, we reserve the right to reject the return or apply a partial refund at our discretion.
      • No returns will be honored if the reason for return is a mere change of mind.

    Damaged or Defective Items

    If you receive a damaged or defective item, please contact us immediately at.  support@gosukiph.com or call (Viber) us at (63)966-780-4211.

    We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.

    Contact Us

    If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer service team at  support@gosukiph.com or call us at (63)966-780-4211.

    We’re here to assist you and ensure that your shopping experience with us is exceptional.

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